Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for
a full refund or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within forty-five (45) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return process
To return an item,
please email customer service at info@anivac.co.za to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging
and include your proof of purchase, then courier your return to the following address:
Bubble Berry (Pty) Ltd
Attn: Returns
RMA #
481 Kleineweide Street
Pretoria, Gauteng 0081
South Africa
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to courier your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your
return or exchange. Please allow at least seven (7) days from the receipt of your item to process your
return or exchange.
We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at:
Whatsapp – 064 808 0097
or
info@anivac.co.za
